Posts

Our 30-Point Oil Change Service is Far From Routine

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oil change service, beckley automotiveAn oil change service may seem like minor maintenance, but if the service isn’t up to par, you could be risking more serious engine issues down the road. You can get oil service pretty much anywhere – the chain repair shops, tire companies, car dealerships – but how do you know who you can really trust to do the best job?

When you bring your European or Domestic car to Beckley Automotive, you know the expert technicians are knowledgeable, trained and experienced. Through continuing education and certification from AAA, Bosch and ASE, our technicians are well-equipped to provide the best repair service as well as to advise you on the right oil to use for your particular car.

With the Beckley Oil Change Service, you won’t just get new oil in your car. Our 30-Point Inspection ensures that your minor routine maintenance will catch potential engine issues before they become larger problems. While inspecting seven different systems in your vehicle, each point gets a score on our report card, indicating whether the item in question is in good condition, could stand to be repaired or replaced, or needs attention immediately.

Some of the items covered in our 30-Point Inspection include:

  • Road Test: to gauge engine and transmission performance, braking and steering condition, and ride quality
  • Under Hood: checking belts, hoses, filters and fluid levels
  • Under Car: to look at exhaust system, shocks and struts, suspension and to look for any leaks
  • Tires & Wheels: adjust to proper air pressure and thoroughly examine tread
  • Chassis: examine windshield wipers and blades, headlights and exterior lights
  • Routine Service Needs: advise on any other routine maintenance recommended by the manufacturer

If you still aren’t convinced that Beckley Automotive is the best shop for all your oil change and maintenance needs, let us sweeten the deal a little farther:

Never been to Beckley Automotive? Mention this web offer and get $25 off your first visit! Or, if you’re already a regular Beckley customer, bring in a vehicle we haven’t seen before and you can also get $25 off your purchase!

Now is a great time to schedule your Beckley’s oil change appointment online HERE. You can also call our service department at 515-243-8185 or simply stop at our convenient downtown Des Moines location at 901 8th Street today!

Check Engine Light Isn’t Always a Wallet Drain

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check engine light, engine diagnosticsVery few things can set your heart racing like an illuminated Check Engine light on your car’s dashboard. You start wondering how long your car has before the transmission falls out, the engine catches on fire or your car just expires on the side of the road. You also begin panicking trying to decide whether fixing the problem or buying a new car is more cost-effective.

The “Check Engine” light became standard around 1995 and can alert the driver to a slew of engine troubles, big or small. This warning light is attached to the computer in your car, and that computer is pretty smart. If it comes on and stays on, you need to get it checked as soon as possible. If it comes on and flashes, pull that machine over, turn it off, and call for help.

The only thing the computer and the check engine light can’t tell you, is what the actual problem is. Here are some of the top reasons your Check Engine light might come on:

  • Loose spark plug wires or faulty spark plugs
  • Faulty sensors, such as the oxygen sensor or the mass airflow sensor
  • A bad catalytic converter
  • A loose or missing gas cap

Some of these problems are more serious than others and are more expensive. But be wary of any DIY workarounds that you might find on the internet. If you mess with the data storage by disconnecting or running out the battery, you wipe the memory and make true diagnostics harder down the line.

The expert technicians at Beckley Automotive are trained and certified to diagnose any issue with your engine, whether your vehicle is foreign or domestic. And, the best part is that Beckley’s puts a cap on your cost for that diagnostic check. You won’t be charged more than $125 for that first step toward finding what’s wrong. Sometimes that’s all it will take to fix the problem, but the experts at Beckley’s won’t move forward on repairs above and beyond that cost without your approval. The diagnostic findings and a comprehensive repair plan will be outlined before you spend another dime. That’s the Beckley way.

The quickest and least expensive way to handle a check engine light is to bring your car to an expert that can identify the fault correctly and repair it without a lot of guesswork. Schedule your appointment online HERE, visit our convenient downtown Des Moines location at 901 8th Street or give our service staff a call at 515-243-8185 today.

Give Your Brakes a Little Love Before They Need It

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brake systems, disc brakes, anti-lock brakes, ABS, brake repair, car brakesThe brakes on your car serve one purpose – to stop your car from moving. Whether you’re stopping for a red light, a pedestrian in the road or to avoid a collision, you rely on your brake system to perform; to perform well, reliably, and immediately. Your safety and the safety of your passengers depend on the condition of your brake system, so make sure you pay them the attention they deserve BEFORE they are put to the test.

There are different braking systems with different needs and issues, and the expert technicians at Beckley Automotive are trained and certified to meet all of those needs.

  • Drum Brakes – A hydraulic wheel cylinder pushes a brake shoe onto the inside of a drum while it spins. This style wears down more quickly because the heat produced by the friction gets trapped inside the drum. while drum brakes are certainly sufficient, they can become less effective when heat is allowed to build up.
  • Disc Brakes – Uses a hydraulic caliper with brake pads that grab the rotor to slow or stop the car, similar to the brakes on a bicycle. Because the thin caliper and brake pads are exposed to the air, the heat dissipates quickly and causes less wear. In high-performance and racing vehicles, four-wheel disc systems have become the norm, despite the higher production costs and purchase pricing.
  • Anti-Lock Brake System – Used in conjunction with one of the above brake types; uses an electronic system of sensors and high-pressure pumps to measure variables like car speed, brake force and wheel slip before actually pumping your brakes for you during an emergency stop in certain conditions. ABS has contributed to shorter stopping distances and a general increase in vehicle safety, although the system is still controversial.

Drivers shouldn’t wait until there is a brake failure to look at their brakes. The safety of family, friends and the general public are at stake, so don’t put off regular maintenance or addressing issues. If you experience grinding, squeaking, or shaking when you brake, or if your brakes feel “spongy” and you need a football field distance to stop, bring your car to Beckley Automotive for diagnostic testing and repairs.

Our ASE-Certified expert technicians will examine your entire brake system from front to back and will let you know exactly what needs to be done to keep you and your passengers safe. Schedule your appointment online HERE, give us a call at 515-243-8185, or visit us at our convenient downtown Des Moines location at 901 8th Street today!

Let Climate Control Work for You

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automatic climate control, vehicle air conditioning, car climate controlThe saying goes something like, “If you don’t like the weather, wait 5 minutes.” Fall in Iowa is no exception. Last week was sweltering heat and humidity and this week is sweater weather. Many people find themselves in the bizarre position of needing to run the heat at night and then to switch to the air conditioning in the afternoon. It’s no different in your car – but can you rely on both to work at top performance at the drop of a hat?

Air conditioning and climate control in a car are not the same thing. When purchasing a new vehicle, there is a definite price difference between the two – air conditioning comes standard and costs less. What are some of the other differences between the two?

  • Air conditioning cools the air inside your car through manual adjustment of the temperature dial. If you want it colder, you turn it farther to the blue. If you want it less cold, turn it toward the red and warmer air will gradually mix in.
  • Automatic Climate Control lets you set the temperature you want inside your car and you don’t have to touch it again. Ever. On your home thermostat, you even have to switch between heat and cooling. But Automatic Climate Control will switch seamlessly from air to heat to keep the temperature constant.
  • With air conditioning, you will have to constantly adjust the dials as the temperature inside your car is affected by the sun, the speed you’re driving, outside weather. This can lead to battles with your passengers who are too hot or too cold and grumble about the constantly changing climate inside the car.
  • Climate control is much more advanced and most offer “dual zone” control. The driver can set their temperature and the passenger can select what is most comfortable for them. Everyone is happy!
  • Another benefit to Automatic Climate Control is that it can potentially save you money. We all know running the air at the lowest temperature and the highest fan speed will make your engine work harder and run through your gas much faster. Climate control only uses the air as needed instead of at a constant clip and works much more efficiently.

Whether you have standard air conditioning or the more luxurious automatic climate control, chances are you’re going to need some work on the system at some point to keep it running at optimal levels. Unfortunately, because climate control is advanced technology and possibly the most complicated system in your vehicle, a lot of shops won’t even touch it. But at Beckley Automotives we have the experience and technology to find any problems and provide solutions more quickly and efficiently than the other guys.

Don’t waste time and money while the other shops guess at what needs to be done to keep you and your passengers riding in comfort. Schedule your appointment online HERE, give Beckley Automotive a call at 515.243.8185 or simply stop by our convenient downtown Des Moines location.

Protect Your Warranty With Beckley Automotive

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scheduled maintenance, protect your warranty, car warranty, auto warrantyOne of the great things about buying a new car is the warranty. Knowing that the manufacturer will stand behind the quality of the products they make helps take some of the stress out of the purchase. But there is some confusion about how, exactly, to use the warranty and what will truly negate it. How can you protect your warranty?

If the dealership tries to tell you that you have to bring the vehicle to them for maintenance and repairs, they may be committing a crime. The Magnuson-Moss Warranty Act established in 1975 makes it illegal for dealers or manufacturers to say that the warranty will be voided or denied if anyone but the dealer does the work. You can take your vehicle to any independent mechanic, retail chain shop or do the work yourself without negating the warranty. Of course, the manufacturer or dealer can require the use of specific facilities if the services are to be done without a charge to the consumer under the warranty.

How can you avoid problems with the warranty? According to the Federal Trade Commission (FTC), the nation’s consumer protection agency, there are a few steps you can follow to avoid issues:

  • Read Your Warranty: It’s important to know what it covered and what isn’t before repairs are needed. The warranty is usually in with the owner’s manual and will provide specific details of the warranty so there aren’t any surprises down the road. Most manufacturer websites will have an owner’s manual available online if you happen to misplace the one that came with your car.
  • Know Your Warranty Period: Warranties DO have an expiration – either a number of years or a number of miles. It’s important to know the time limits of your warranty so you can be certain to get problems corrected in plenty of time.
  • Service Regularly: While regular service is a good idea in any case, it’s essential to follow the manufacturer’s recommended service schedule to be certain you are following the parameters of the warranty.
  • Keep All Service Records and Receipts: Whether it’s an oil change, new brake pads, tire rotations or a major repair, create a file to track all repairs and maintenance. If you have to take advantage of your warranty, it will be in your favor to be able to prove that you took care of the vehicle.
  • Fight For Your Warranty: In some cases, a warranty claim may be denied unfairly. If you feel this is the case, ask to speak with a supervisor or go to the manufacturer or another dealer. You can also file a complaint with your state Attorney General or the FTC if service is denied arbitrarily.

Beckley Automotive has been servicing domestic and European vehicles for over 30 years. Our technicians are ASE and Bosch certified and are well-trained in all the latest diagnostic and service tools. You can rest assured that our team will protect your warranty and your investment with integrity.

Do you have a question or concern about your car’s maintenance? Are you needing a repair estimate or a pre-purchase inspection? Contact Beckley Automotive today at 515-243-8185 or conveniently schedule an appointment online!

How to Choose the Best Auto Repair Shop in Des Moines

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best auto repair shop des moinesWhen car troubles show up out of nowhere, it can be stressful figuring out who to call. Most people don’t have a mechanic or repair shop on speed-dial, and it’s easy to panic when faced with the prospect of going without a car for an undetermined period of time. How do you select the best auto repair shop? Do you rely on Google or Yelp reviews? Do you talk to friends and coworkers? Or do you choose based on location or because your dad used that facility?

Tips for Choosing the Best Auto Repair Shop for You

  • Be sure to research and find a repair shop BEFORE you need one. The first shop on the Google list isn’t necessarily the best for your car or your repair needs.
  • Have a plan for alternate transportation already in place. It’s easy to choose a repair shop closest to home or work without knowing their reputation or skill set. Some roadside assistance plans like AAA offer car rental coverage in the case of mechanical repairs.
  • Ask your friends and family where they go, who they would recommend and who they would recommend to stay away from. Find out their reasons for a positive or negative review so you know it’s about the shop and not just a bad day.
  • When you call the facility, ask if they specialize in only certain types of repair or certain vehicle makes and models. Ask specific questions about the qualifications of the technicians and what types of certifications they hold. Are they ASE certified? Is there a requirement for ongoing education to keep up with technology?
  • Put in the legwork and visit potential shops. You should be looking for cars in the parking lot or service bays that are comparable to yours in age and technology. Are there awards in the lobby regarding outstanding customer service or community involvement? Is the reception area neat, clean and professional?
  • Are diagnostic fees, acceptable payment types and guarantees posted? Is the staff courteous and willing to answer your questions and explain charges, services and procedures?
  • Be sure to reward outstanding customer service and repair work with repeat business. Show customer loyalty and make referrals through positive word-of-mouth. When you find the best auto repair facility, you’ll want to support the business and spread the word!

You never want to get stuck picking a service shop out of hat without knowing anything about their certifications, pricing or reputation. It’s important now more than ever to do your own research and form your own opinions. Take the time to look for professionalism, great customer service, current certifications or advanced course work and pricing transparency. If you put in the work, you will be rewarded with the best auto repair shop and peace of mind.

Are you in need of auto repair or routine maintenance? Beckley Automotive may just be the best auto repair shop for you! Give us a call at 515-243-8185, stop by our convenient downtown Des Moines location at 901 8th Street, or schedule a service appointment online today!

What is an ASE Certified Technician?

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ASE certified techniciansHave you noticed Beckley Automotive’s “ASE Certified” signs or stickers displayed in the shop or on the website? You’ve probably wondered what that’s all about and what it means for you and your vehicle.

ASE – the National Institute for Automotive Service Excellence –  offers consumers a way to find a reliable, knowledgeable auto technician. It’s hard to feel confident trusting your car to a new mechanic. How do you know he’ll be able to diagnose your car correctly AND have the ability to fix the problem once it’s found? ASE takes the guesswork out of the equation by vetting vehicle technicians all over the United States so you don’t have to.

How does it work?

  • Every year, roughly 100,000 technicians take the difficult national ASE tests. To become ASE Certified, each technician must have two years’ of work experience as well as a passing score on at least one ASE exam. A technician can attain Master Technician status by completing a tough series of further specialized exams on top of meeting the experience requirement.
  • ASE tests are developed by industry experts and then administered by ACT, the college entrance exam group, so you know the tests are comprehensive and challenging.
  • There are eight tests available for auto technicians that cover all car systems: Manual Drive Train and Axles, Suspension and Steering, Automatic Transmissions, Heating and Air Conditioning, Engine Performance, Brakes, Engine Repair and Electrical/Electronic Systems. ASE also offers comprehensive exams for parts specialists, collision repair technicians, engine machinists and more.
  • ASE credentials do expire, and technicians have to pass exams for re-certification every five years to ensure they are up-to-date on the newest technology.

Your car is an essential component of your everyday life. You rely on it to get you to and from work, to play, to transport your children to practices and school and family functions. Is that something you want to take a chance on? Doctors have to pass rigorous tests to be able to practice medicine, letting you know that they can be trusted to have the knowledge and skills to take care of you and your family. Why would you take any less precaution when entrusting your vehicle’s care to a technician? You can rest easy knowing your car will be in the hands of Beckley’s certified, knowledgeable and skilled technicians.

Beckley Automotive is proud to participate in the ASE Certification Program and to provide peace of mind to our customers. Schedule your auto maintenance or repair appointment ONLINE today!

 

 

5 Fun Facts For BMW Owners

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bmw owners, BMW information des moines iowa

While Des Moines BMW owners have unmatched passion for their European autos, being the “Go-To” service location for European cars requires Beckley Automotive to dig deep into the history and heritage of the cars we service. This allows us to give the best maintenance and support to your European car as possible. Along the way, we pick up odd – and somewhat amusing – tidbits of European car information.

Check out these 5 “Did you knows” about our beloved BMW:

  1. passionate bmw ownersThe BMW Name – BMW stands for Bayerische Motoren Werke. In English, that would be: Bavarian Motor Works
  2. The BMW Logo – The Roundel logo stems from the days of its aircraft heritage, and symbolizes a spinning propeller.
    A huge component of the BMW logo is the blue and white fields, and those come off the Bavarian flag. (Bavaria is a state in Germany.)
  3. The BMW “LOOK” – The kidney grille BMW owners have come to love was first used in the BMW 303. The 303 was a mid-sized saloon (meaning it had a closed body and a closed trunk separate from where the driver and passengers sit) produced in the early 1930’s. It was the first BMW to use the “kidney grille” which today is a hallmark of their model.
  4. The BMW Letter – BMW does not use automobile platforms like any other manufactures. Instead, each generation has a development code – an Entwicklungsnummeren. The “E” stands for “Entwicklung” which means “Development.” BMW progressed through the E series into triple digits and then switched to using “F”. At this time, we can’t find that “F” stands for anything – it was just the logical next step!
  5. The FIRST BMW – The first car made by BMW is: The BMW Dixi!
    BMW bought the Automobilwerk Eisenach in 1928 and, with it, the rights to build the Dixi car… Soon after that, they dropped the Dixi name.

European cars run in our blood (almost literally). From BMW to Mercedes, Jaguar, Porsche and more, we love what we do as much as you love the driving performance of the cars we service.

Feel free to contact Beckley Automotive with any questions you have about your car’s performance. You can schedule a service appointment online HERE, give us a call at 515-243-8185, or visit us at our convenient downtown location at 901 8th Street!

New Audi Brings Luxury and Fun Together

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Audi a4 Allroad, audi care des moines

Image courtesy of caranddriver.com

This fall, a new Audi beauty will roll out for all you car enthusiasts who appreciate functionality as well as comfort and luxury.

The 2017 Audi A4 Allroad wagon will become available in the fall of 2016 after a fantastic showing at the Detroit Auto Show earlier this year. With the A4 sedan’s redesigned 2.0-liter turbo-four engine and an impressive 252 hp, this upgrade of the 2016 Allroad will meet all expectations of Audi fans. Some of the best features of this gem include:

  • Standard quattro all-wheel drive and increased ground clearance
  • Redesigned five-link suspension for better maneuvering on curves and off-road
  • Seven-speed, dual-clutch automatic transmission and five drive-select modes
  • Standard leather seating, panoramic sunroof, three-zone climate control

The 2017 Audi Allroad wagon will also provide more cargo room than the A4 sedan and offers options like Audi side assist and pre-sense rear in the Prestige models. If you’re thinking of picking up this new Audi this fall, you’re looking at a price tag of anywhere from $44,950 to over $52,000.

Whether you bring this baby home in the fall or if you have an older Audi, Beckley Automotive is your leading Audi care experts! From batteries and electrical systems to brakes and suspension to a simple oil change, Beckley is your one-stop shop for all things automotive repair and service!

Schedule your appointment online today, give us a call at 515-243-8185, or stop by our convenient downtown location at 901 8th Street!

Oil Changes Every 3,000 Miles? Not So Fast…

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des moines oil change, european car service tips

Did you know automobile oil never wears out? It’s the additives in oil that help keep your engine clean and protected that cause the problems. Plus, oil gets dirty and abrasive from combustion contaminants which leads to sludge* and premature wear.

*We see more engine failures from sludge than old age. Sludge occurs from using the wrong oil or not changing oil frequently enough. It becomes thick like tar then clogs the oil passages. Not unlike what happens to us with a bad diet.

des moines oil change, european car service tipsConventional wisdom was “change your oil every 3,000 miles. Today, some new car manufacturers are recommending 10-15,000 miles between oil changes. How do you know what’s right for your car without spending TOO much? The answer depends on two considerations:

1.Conventional or Synthetic Oil?

Conventional petroleum based oils offer excellent protection for most circumstances and are recommended by many automobile manufacturers. They are also less expensive than synthetic oil.

Synthetic oils hold up better under extremes of temperature and extended drain intervals of 10,000 miles or more*. The only drawback is they can cost twice as much as conventional – about $8-$10 per quart.

*If you go an extended drain interval you need a premium oil filter to last as long as your oil, not the discount filters sometimes used to keep the price down.

At Beckley Automotive, we always advise using the type of oil the manufacturer recommends. Failure to do so can jeopardize any warranties and, as we’ve experienced, will hurt your engine if it’s not up to specification. We can tell you what your car’s manufacturer recommends.

2.How Do You Drive Your Car?

Your owners manual typically has two maintenance schedules. One for “Ideal” driving conditions, one for “Severe” conditions. How do your driving habits stack up? Unless you primarily drive long distances, most of us operate our cars under “severe” conditions. Here, your manual says to cut the “ideal” service intervals in half.

[one_third]

Ideal Driving Conditions

  • Mostly highway miles
  • Moderate temperatures
  • Moderate loads
  • Dust free environment[/one_third]

Severe Driving Conditions

  • Frequent trips under 10 miles or stop & go (city) driving
  • Very hot or cold temps (below freezing)
  • Towing or heavy loads
  • Dusty, unpaved roads

 

And The Answer Is…

Based on the car and oil manufacturers recommendations and our long experience with all European car engines we recommend to change conventional oil every 5000 miles and synthetic oil every 7500 miles. This is based on the typical mix of temperatures and driving styles we experience in Central Iowa.

One Final Consideration

If you drive a particular car infrequently, say under 7500 annually, change your oil once a year. Just because your oil lasts 15,000 miles doesn’t mean everything else will. Our experts will report on your tires, brakes, steering, etc. so you know your car is safe for you and your family. Do this in the fall if you’re going to store it. It will last longer with clean fluids.

When we change your oil at Beckley Automotive, your car gets a 30 point written safety inspection performed by a certified technician with years of training and experience on European cars just like yours. They know what to look for and how to respond to prevent any problems while you’re on the road. We use Mobil oil and original equipment (or better!) filters to ensure the longest life for your car and protect any warranties you might have. Plus we have the proper equipment to reset your service lights. Don’t forget – you also get a free car wash with every service.

So be sure to call us the next time you need service. We’ll be glad to give you a price and explain all the benefits our car care specialists will provide. Or you can go online and Schedule your service appointment today.