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How to Choose the Best Auto Repair Shop in Des Moines

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best auto repair shop des moinesWhen car troubles show up out of nowhere, it can be stressful figuring out who to call. Most people don’t have a mechanic or repair shop on speed-dial, and it’s easy to panic when faced with the prospect of going without a car for an undetermined period of time. How do you select the best auto repair shop? Do you rely on Google or Yelp reviews? Do you talk to friends and coworkers? Or do you choose based on location or because your dad used that facility?

Tips for Choosing the Best Auto Repair Shop for You

  • Be sure to research and find a repair shop BEFORE you need one. The first shop on the Google list isn’t necessarily the best for your car or your repair needs.
  • Have a plan for alternate transportation already in place. It’s easy to choose a repair shop closest to home or work without knowing their reputation or skill set. Some roadside assistance plans like AAA offer car rental coverage in the case of mechanical repairs.
  • Ask your friends and family where they go, who they would recommend and who they would recommend to stay away from. Find out their reasons for a positive or negative review so you know it’s about the shop and not just a bad day.
  • When you call the facility, ask if they specialize in only certain types of repair or certain vehicle makes and models. Ask specific questions about the qualifications of the technicians and what types of certifications they hold. Are they ASE certified? Is there a requirement for ongoing education to keep up with technology?
  • Put in the legwork and visit potential shops. You should be looking for cars in the parking lot or service bays that are comparable to yours in age and technology. Are there awards in the lobby regarding outstanding customer service or community involvement? Is the reception area neat, clean and professional?
  • Are diagnostic fees, acceptable payment types and guarantees posted? Is the staff courteous and willing to answer your questions and explain charges, services and procedures?
  • Be sure to reward outstanding customer service and repair work with repeat business. Show customer loyalty and make referrals through positive word-of-mouth. When you find the best auto repair facility, you’ll want to support the business and spread the word!

You never want to get stuck picking a service shop out of hat without knowing anything about their certifications, pricing or reputation. It’s important now more than ever to do your own research and form your own opinions. Take the time to look for professionalism, great customer service, current certifications or advanced course work and pricing transparency. If you put in the work, you will be rewarded with the best auto repair shop and peace of mind.

Are you in need of auto repair or routine maintenance? Beckley Automotive may just be the best auto repair shop for you! Give us a call at 515-243-8185, stop by our convenient downtown Des Moines location at 901 8th Street, or schedule a service appointment online today!

What is an ASE Certified Technician?

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ASE certified techniciansHave you noticed Beckley Automotive’s “ASE Certified” signs or stickers displayed in the shop or on the website? You’ve probably wondered what that’s all about and what it means for you and your vehicle.

ASE – the National Institute for Automotive Service Excellence –  offers consumers a way to find a reliable, knowledgeable auto technician. It’s hard to feel confident trusting your car to a new mechanic. How do you know he’ll be able to diagnose your car correctly AND have the ability to fix the problem once it’s found? ASE takes the guesswork out of the equation by vetting vehicle technicians all over the United States so you don’t have to.

How does it work?

  • Every year, roughly 100,000 technicians take the difficult national ASE tests. To become ASE Certified, each technician must have two years’ of work experience as well as a passing score on at least one ASE exam. A technician can attain Master Technician status by completing a tough series of further specialized exams on top of meeting the experience requirement.
  • ASE tests are developed by industry experts and then administered by ACT, the college entrance exam group, so you know the tests are comprehensive and challenging.
  • There are eight tests available for auto technicians that cover all car systems: Manual Drive Train and Axles, Suspension and Steering, Automatic Transmissions, Heating and Air Conditioning, Engine Performance, Brakes, Engine Repair and Electrical/Electronic Systems. ASE also offers comprehensive exams for parts specialists, collision repair technicians, engine machinists and more.
  • ASE credentials do expire, and technicians have to pass exams for re-certification every five years to ensure they are up-to-date on the newest technology.

Your car is an essential component of your everyday life. You rely on it to get you to and from work, to play, to transport your children to practices and school and family functions. Is that something you want to take a chance on? Doctors have to pass rigorous tests to be able to practice medicine, letting you know that they can be trusted to have the knowledge and skills to take care of you and your family. Why would you take any less precaution when entrusting your vehicle’s care to a technician? You can rest easy knowing your car will be in the hands of Beckley’s certified, knowledgeable and skilled technicians.

Beckley Automotive is proud to participate in the ASE Certification Program and to provide peace of mind to our customers. Schedule your auto maintenance or repair appointment ONLINE today!